ceribet Casino & Sportsbook FAQ
Users ask us about account creation, deposits and withdrawals, how our markets work, and when they should contact us directly rather than read a published answer. This page addresses the questions we hear most often.
Our FAQ covers account setup, payment methods available to you, the mechanics of live-dealer games versus slots, and what to do if something goes wrong in a transaction. For questions that require immediate action—such as a security concern with your account, a forgotten password, or a withdrawal that doesn't arrive within the expected window—this page will guide you to open a support ticket with our team instead of waiting for a general answer.
If you need to understand our terms of service, data-handling practices, or jurisdiction notice, you'll find links to those pages at the foot of most sections on ceribet. Our support team is also available to clarify policy details specific to your location or account status. Many questions resolve faster when you contact us directly through the in-app support form.
- Account and registrationhow to start, multiple accounts, data deletion, KYC verification
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer; fees; transaction completion
- Games and marketsdifference between live-dealer tables and slots, promotion codes, game mechanics
- Support and securityopening a support ticket, service availability, account protection
You can request data deletion by opening a support ticket through the in-app help form. Write "Data deletion request" in the subject line and confirm your username and registered email address. We will review your request within seven business days. Please note: if your account holds active funds, a pending withdrawal, or an open transaction, we cannot delete your account data until those items are resolved. Once deletion is approved, your personal information and transaction history will be removed from our active systems, though we retain anonymised records as required by law.
On the login page, select "Forgot password?" and enter your registered email address. ceribet will send a password-reset link to your inbox. Click the link and create a new password. The reset link expires after four hours for security. If you don't receive the email, check your spam folder or contact our support team to verify your email address on file. For added security, we may ask you to verify your identity using your phone number or a second form of identification before the reset is completed.
Open your account settings on the ceribet app or desktop site, then select "Security." Choose "Enable two-factor authentication" and confirm your mobile number. ceribet will send a verification code to your phone via SMS. Enter the code to activate the feature. Once activated, every time you log in from a new device, you'll receive a one-time code on your phone—you must enter this code to complete login. This step takes less than 60 seconds and significantly reduces the risk of unauthorised access, even if your password is compromised.
Payments and transactions
ceribet does not charge deposit fees. Your full amount reaches your account. On withdrawal, there are no platform fees either. However, your bank or e-wallet provider may charge a small transfer fee—this is set by your financial institution, not by ceribet. For example, if you withdraw via OVO or e-wallet, the transfer is usually instant and free, but check your payment provider's terms to confirm. Bank transfers (mobile banking, local payment, online payment, e-wallet) arrive within one business day at no charge. If you're unsure whether a fee applies, contact our support team before withdrawing.
If a deposit or withdrawal fails, the funds are returned to your original payment method or held in a pending state. If you deposited via mobile banking and the transaction timed out, the money will be refunded to your local payment wallet within a few hours. If you initiated a bank transfer and it doesn't arrive within 24 hours, contact our support team with your transaction reference number. Provide your username and the date and time you initiated the transaction. Our team will investigate with your bank and either release the funds manually or arrange a full refund. Do not attempt the transaction again immediately—wait at least one hour to avoid a duplicate charge.
After you submit a withdrawal request, ceribet reviews it within 24 hours. Once approved, the time to your account depends on your payment method: e-wallet transfers (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) usually arrive in less than subject to verification; bank transfers (mobile banking, local payment, online payment, e-wallet) arrive within one to two business days. If it's a weekend or public holiday like Idul Fitri or Idul Adha, processing may take one extra day. You'll receive a notification on your phone as soon as the withdrawal is approved and again once the funds arrive. If a withdrawal takes longer than expected, open a support ticket with your withdrawal reference number.
Yes, you can withdraw to any verified payment method on your ceribet account. If you deposited via mobile banking but prefer to withdraw via local payment, that's permitted. However, your withdrawal method must be verified and registered to your name for security. If you want to add a new withdrawal method, go to your account settings, select "Payment methods," and add a new e-wallet or bank account. Verification takes up to 24 hours. Once verified, you can withdraw to that method. This flexibility helps during busy periods—for example, during a major Liga 1 match weekend when certain payment networks experience higher traffic.
Games and markets
Live-dealer tables are hosted in real studios with human dealers streaming to you via video. You're playing blackjack, roulette, baccarat, or Dragon Tiger against an actual person in real-time. The outcome depends on the cards dealt or the wheel spin—there's no randomisation in the outcome itself, only in the shuffle. Slots, by contrast, are computerised games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) that run on random algorithms. Each spin is independent and has a fixed return-to-player percentage set by the game provider. Live tables have longer rounds and require concentration; slots are faster-paced and require less interaction. Both are available on mobile via ceribet.
Promotion codes are entered in your account during or shortly after registration. On the app, go to "Account" → "Bonuses" → "Claim bonus" and paste the code. On desktop, find the same option in the upper-right menu. Each code has specific eligibility requirements—you must have completed account verification (KYC), met any minimum deposit amount, and have an active balance. Codes expire on the date listed in the promotion details. If you enter a code and it's rejected, check that you haven't already used it or that you meet all conditions. Contact support if the code should be valid but the system rejects it.
Odds tell you the payout relative to your stake if your prediction is correct. On ceribet, odds are shown in decimal format (e.g., rules). If you place our welcome offer at rules odds and you win, you receive our welcome offer total (100,000 × rules), which is a profit of our welcome offer. Higher odds (e.g., rules) mean a larger potential payout but lower probability. Lower odds (e.g., rules) mean a smaller payout but higher likelihood. ceribet offers markets on Liga 1, Piala AFF, Champions League, Premier League, and MotoGP. Odds change as match time approaches and as money flows in—check the odds just before you place your market to see the most current price.
Yes. ceribet covers esports markets on Mobile Legends, Free Fire, and PUBG Mobile. You can place on match winners, map outcomes, and live in-game events during tournament broadcasts. Esports markets settle based on the official tournament broadcast or results published by the game publisher. Most markets close a few minutes before the match begins to prevent insider trading. You can monitor live scores and match progress on the ceribet app while your market is active. Esports markets are especially popular across Southeast Asia—especially in Medan, Jakarta, Bandung, and Surabaya—where professional teams attract large audiences.
Support and security
On the ceribet app, tap the menu icon and select "Help" or "Support." Fill in the form with your username, your email address, and a clear description of your issue. Include any relevant details: if it's about a withdrawal, provide the reference number and date; if it's about a deposit that failed, include the payment method and time. Submit the ticket. You'll receive a confirmation email and a ticket number. Our team aims to respond within two hours during business hours (07:00–23:00 Jakarta time, daily). For urgent security issues, mark your ticket as "Urgent" to move it to the front of the queue. You can also check the status of your ticket at any time in the "Support" section of your account.
ceribet services are available only in jurisdictions where online gaming and sports wagering are permitted by local law. We do not claim that ceribet is licensed or authorised in any specific country or region. Rather, we operate only where applicable local law permits. If you are unsure whether ceribet is available in your location, contact our support team with your country and province, and we will advise you. Legal frameworks vary and change—if your jurisdiction's laws change, we will update your account status or pause access. You are responsible for confirming your eligibility to use ceribet in your location before opening an account or depositing funds.
After signing up, you'll be asked to verify your identity before you can deposit. Go to "Account" → "Verification" and upload a clear image of a government-issued ID (national ID card, passport, or driver's licence). The image must show your photo, full name, date of birth, and expiry date. Keep the image in focus and well-lit. Processing takes up to 24 hours. Once approved, you can deposit and withdraw immediately. If your documents are rejected, we'll send you an email explaining why—usually due to blur, glare, or missing information. You can resubmit corrected images. KYC is required by law to prevent fraud and money laundering.
All data transmitted to and from ceribet is encrypted using TLS (Transport Layer Security) technology. Your password is hashed and never stored in plain text. Payment data is processed through PCI-DSS–compliant payment gateways and is not stored on ceribet servers. You can further protect your account by enabling two-factor authentication, using a strong unique password, and keeping your phone secure. Do not share your login details or one-time codes with anyone, even if they claim to be ceribet staff. ceribet staff will never ask for your password or two-factor code. If you suspect unauthorised access, change your password immediately and contact support.